New service organization
Interroll has created a new organisation dedicated to maintenance, repair and installation services under the name “Interroll Lifetime Service”. The central structure is based in Germany and will serve the whole of Europe.
Interroll is placing its services for new and existing customers, marketed under the name “Interroll Lifetime Service”, on a new organizational footing. The company has therefore created a central service unit in Sinsheim, Germany, which is responsible for European spare parts and repair management, maintenance, installation services and training measures. A central element of the new organization is the newly created central warehouse for standard spare parts in Ketsch near Heidelberg, which is operated by an efficient logistics partner. This is where over 90% of the operation-critical spare parts for key products and conveyor modules for material flow solutions based on Interroll’s modular platform solutions are kept. Depending on the respective service contract, delivery of corresponding orders is guaranteed within 24 hours. This also applies to the repair and general overhaul of products such as drum motors, special conveyor modules and key Smart Pallet Mover (SPM) products for which the central workshop in Baal near Düsseldorf and its decentralized repair facilities in the various European countries are responsible.
Installation and maintenance services
The new service organization, called “Global Lifetime Service”, includes around 100 qualified Interroll service employees in the European subsidiaries as well as certified partners who are responsible for providing customer-oriented support and carrying out the respective maintenance, repair and installation services throughout Europe within the framework of the central service unit in Sinsheim, the central warehouse in Ketsch and the repair facilities. The new service organization, which is set up as a profit centre, will support new and existing customers with a variety of needs-based spare parts services. In addition, installation and maintenance services, such as on-site commissioning, maintenance, inspection, repair and optimization of existing solutions based on Interroll technologies, will be offered. Moreover, online support for preventive maintenance measures and training services will be provided. Following its introduction in Europe, a corresponding reorganization for the marketing of Interroll Lifetime Service will also take place in America and Asia.